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Rating source: Paula

Rating type: PERSONAL.

I am a 36 year old single mother of 4 who was hooked on gambling the first time I visited the city of bright lights Las Vegas at the age of 22- a town the seriously never sleeps =-)!! I love the thrill of the gamble, meeting all kinds of new people and that awesome natural high feeling when you hit a big jackpot! There is no feeling like it! I like online gambling as well as going to Las Vegas and I have won and lost doing both. I go to Vegas about 4 times a year and I always stay at the New York New York and would highly recommend it to anyone! All the staff there are wonderful and kind people and we get everything comp'd as we play quite a bit. We have even won a cruise and many many promotional things, it is a very honest casino and they always do what they say. Superbowl time is the most fun, we always get an invite to their ESPN zone and it is quite the event so if anyone is wondering where to go in Vegas I only stay at the New York and stand 200% behind my recommendation. My biggest jackpot won there on the slots was for $50,000.00 and I have won smaller ones at 25,000 and many 15,000 and below. As far as online casinos, I have played and liked numerous ones such as, many microgaming casinos, some playtech and gambling federation, as well as a couple rtgs. The biggest win I had was a jackpot on lots a lot slots at Blackjack Ballroom for over $11,000.00 and I have also hit some big wins at vegas joker casino (my favorite stomping grounds for awhile) for $5,000.00 and under. Believe me I have lost more than I have won but I think I play for the thrill of that natural high when you hit something big - I love it and eventhough I could have a better and more productive hobby, playing is my favorite hobby right Overall, my gambling experience has been a fun and great one eventhough it has not been an overall lucrative one (I definately don't play for the money or I would have quit years ago when I hit a big jackpot - hahahaha), I have met a lot of great people both online and in person and made some lifelong friends while having a blast! I love almost all slot machines, keno, blackjack sometimes, roulette will always be my biggest love (and probably biggest hate hahahaha as it is the worst odds but the best thrill!)and my new love is three card poker. Once I find a casino I like I am a creature of habit so though I have tried probably 30 - 40 casinos, I play regularly at 5-6.

Rating Casino Software Pros Cons Info Author's review
1Vegas JokerMicrogaming* Excellent customer service
* Wide variety of games offered
* many payment methods
* quick response time
* many different promo offers
The only one I can think of MAYBE is it takes a little longer to get your withdrawals then other casinos... I dont like the 48 hour wait period they give you to reverse your request b/c too much time to change your mind and longer time to wait to get your money - but overall it is a very minor con
* cant cash in loyalty points online done once a month (for me not a con b/c if I call they will do it for me right away but can be a con for some)
* no live customer support offered at site (again for me I havent had a problem with response time but for others might be a problem)
 Casino review  Casino details They have to have one of the best customer service...
2Bella Vegas Casino (closed)Microgaming* Excellent Customer Service
* Wide variey of games to choose from
* variety of payment methods
* many different promo offers
* ability to cash-in loyalty points at their site online
* semi slow withdrawal time
* no live online support
 Casino review  Casino details They have a great customer service team just like ...
3Vegas Slots CasinoMicrogaming* always running a good promo
* flash and download version
* pretty good win average
* wide range of games
* wide range of payment methods
* less responsive customer service
* no live support option
* loyalty points can't be cashed in whenever - once a month and a minimum amount
 Casino review  Casino details I like this site because I get promo offers from t...
4Mapau Casino (closed)PlayTech* Extremely nice and accommodating staff
* live online support offered
* many promos offered
* ability to cash in earned loyalty points at min of only $1.00 accumulated and do it on casino software yourself.
* many deposit methods
Not as many games offered as microgaming - but different kinds which is nice
* no flash version
* lower win average
 Casino review  Casino details I love that they offer many promos and that you ha...
5Golden Balls (closed)Gambling Federation*live online help
* ability to cash in loyalty points on site only a min of $1.00 needed
* daily variety of promos
* instant credit of promotional money
* less games offered
* less payment options
* no flash version
 Casino review  Casino details I like this casino a lot eventhough they definatel...
6Windows CasinoPlayTech* live online support
* promo coupons so you can get your promo credited instantly
* weekly promos offered - always a promo for 100% match
* playthrough balance for promo money
* fewer deposit methods
* fewer games
 Casino review  Casino details This is one rtg casino I have always had luck at a...
7Party CasinoPartyGaming* They have a fantastic loyalty program
* They have live online customer support & it can be accessed via flash &/or download
* Offer a "tournaments" section where you can compete & win big
* Can cash out loyalty when you want but they also do it once a week too
* They offer some really unique deposit methods - I love them
* Different VIP levels earn diff. bonuses... they have many promos for new and ongoing players
* They have process payout requests quicker than anyone else I know
* Offer flash and download versions
* I thought the game load times were slow abit
* Also the graphics I did not like as much as some other software providers
* Not as many games offered as the other sites I play reguarly at
 Casino review  Casino details This is a casino I have just recently started play...
8Captain Cooks CasinoMicrogaming* Their customer service people are extremely nice and EXTREMELY quick to respond. Each email received a answer w/i 15-30 minutes and I sent 5. But there are some cons here too (see left).
* Offer both Flash and Download (good and bad)
* They have some big dollar bonuses - I just got a reload $16 free no deposit bonus to come back and try them again! New customers get same, and in past they have run free 20, 28, etc... biggest amounts I have seen anywhere - and they credit you very quick once you request bonus! Quicker than anyone else (unless it is a site that has a coupon redemption thru cashier)
* Wide variety of games - tons
* Wide variety of deposit methods
* No longer have 800 numbers listed to contact C/S...they have the phone u back but I dont like that they dont let you call if you are not getting the help you need.
* While the way they track your bonus is much less confusing and I feel that I trust playthrough balance tracking much more their way, it is extremely confusing and a pain to have 2 download accounts (1 regular & 1 bonus) and then have 2 more if you play flash (another regular & another bonus!)!
* No live support
 Casino review  Casino details This casino does have a lot of great promos and bo...